Privacy Policy

Who We Are

Triple Sense Gaming ("we", "us", "our") operates a PS5 gaming parlour based in Ahmedabad, Gujarat, India, along with this website and the booking, food-ordering, and tournament services it offers. This policy explains what information we collect, how we use it, and who we share it with.

Information We Collect

When you create an account or use our services, we collect:

• Your name, phone number, and email address
• Your account password, stored as a secure one-way hash — we never store or have access to your actual password
• Your booking, food order, tournament participation, and review history
• Your credit wallet balance and transaction history
• For employee accounts only: attendance records and an internal audit trail of permission-gated actions taken (including IP address and browser information)

How We Use Your Information

We use your information to create and manage your account, process bookings, food orders, and tournament entries, verify your identity via one-time passcodes, send you service-related notifications, respond to support requests, and maintain our internal records and credit ledger.

Third-Party Services

We share limited information with third-party services that help us operate:

• Brevo — sends verification codes and transactional emails on our behalf
• Cloudinary — hosts images used on this site

We may also use third-party services for advertising, analytics infrastructure, and hosting. These third parties may collect information as governed by their own privacy policies.

Cookies

We use a single session cookie to keep you logged in. We do not set advertising or tracking cookies directly ourselves.

Data Retention

We retain your information for as long as your account is active, or as needed to provide our services and meet our legal and business obligations.

Data Security

Passwords are never stored in plain text. Access to customer data by our staff and admin team is controlled through role-based permissions, and every permission-gated action is recorded in an internal audit trail.

Children's Privacy

We do not currently apply a minimum age restriction to account creation or use of our services.

Changes to This Policy

We may update this policy from time to time. Continued use of our services after a change constitutes acceptance of the updated policy.

Governing Law

This policy is governed by the laws of India, and any disputes relating to it are subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.