Refund & Cancellation Policy

Booking Cancellations

If you cancel a confirmed gaming or streaming booking, the amount refunded depends on how far in advance of the booking's scheduled start time you cancel:

Refunds are credited back to your Triple Sense Gaming credit balance, not to your original payment method — credits can be used for any future booking, food order, or tournament entry.

No-Shows

If you don't check in within 30 minutes of your booking's scheduled start time, it's automatically marked as a no-show and cancelled with a 0% refund. This is the same 0% floor as the cancellation tiers above — a no-show is treated the same as cancelling with essentially no notice.

Food Orders

If a booking is cancelled, any food order on it that's still pending (not yet started preparing) is automatically cancelled and fully refunded. A food order that's already preparing or ready is not automatically refunded when the booking is cancelled, since ingredients and labor have already gone into it — please speak to staff directly about it.

Tournament Entry Fees

If you withdraw from a tournament before it starts, your entry fee is refunded based on how far in advance of the registration deadline you withdraw:

If a team never finishes forming (or the tournament itself doesn't have enough participants/teams by the deadline), every paid entry fee is refunded in full (100%) automatically — that's not a voluntary withdrawal, so the tiers above don't apply.